Is this an insurance plan?
No, this is not an insurance plan. Our discount plans provide you with discounted prices on a wide range of health care services and products; you will pay for services at the discounted price at the time services are received.
How does a discount plan work?
Can I include dependents on my plan?
Yes. One of the wonderful features of our discount plans is that your entire household can receive the discounts, even children living at college!
What doctors can I go to?
All our doctors are available for you and offer easy, convenient appointment times. You can also schedule time with the doctor of your choice!
How long will it take me to get into the system after I sign up?
After you have successfully become a member either by joining on the website or calling 866-DENT365, you will receive your membership materials and membership cards in about 7-10 days, but you can visit any participating office once you have enrolled by phone or online.
How do I get additional membership cards?
If you need additional cards for your household, or have lost your card, please call Member Services at 866-DENT365 and press option 1, then press option 1 again. We will be happy to send additional cards to you.
What if I feel the provider overcharged me?
You can send a copy of your bill and a written letter to the administrator of the plan Careington International Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will investigate your inquiry, and you will be contacted regarding the findings.
What if I have a complaint about a provider?
Please submit all issues in writing, including a copy of your bill. You may fax them to (800) 247-4550, or you may mail them to Careington International Corporation, Attention: Member Services, 7400 Gaylord Pkwy, Frisco, Texas, 75034. Call Member Services at 866-DENT365 for assistance.
How do I cancel my membership?
Verbal cancellations are accepted over the phone. If you cancel within the first 30 days of joining, you'll receive a 100% refund less any nominal processing fees, no questions asked.
Careington International Corporation
Attention: Member Services
7400 Gaylord Parkway
Frisco, TX 75034